User Manual

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ECESWA eServices – User Manual
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Welcome to the Examinations Council of Eswatini (ECESWA) eServices portal. This manual shows only the guidance that applies to you.

Applicant You are viewing the applicant manual.
Need help? Use the help button at the bottom-right of any page, or call us on 24178000.
Contents
  1. Getting Started (3 topics)
  2. Applying for a Service (5 topics)
1. Getting Started
1.1 Signing in

Use the email address and password you registered with.

  1. Open the eServices portal and choose Login.
  2. Enter your registered email address and password.
  3. If you have forgotten your password, use the Forgot Password link to receive a reset email.
  4. After signing in you are taken to the dashboard for your role.
1.2 Changing your password

Open the user menu in the top right and choose Change Password.

  1. Click your name in the top-right corner of any page.
  2. Select Change Password.
  3. Enter your current password, then your new password twice.
  4. Save. You stay signed in with the new password.
1.3 Getting help

Use the help button at the bottom-right, or call 24178000.

  1. Click the blue help button in the bottom-right corner of any page.
  2. Search for a topic or pick one from the list.
  3. Open Help then User Manual in the sidebar for the full guide.
  4. For anything the manual does not cover, call ECESWA on 24178000.
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2. Applying for a Service
2.1 Submitting an application

Pick a service, complete the form, attach documents and submit.

  1. From the dashboard, choose the service you need.
  2. Complete your personal details exactly as they appear on your ID.
  3. Complete the Examination Details: examination year, exam series, level, centre and candidate number.
  4. Attach the required supporting documents.
  5. Attach your proof of payment where a fee applies.
  6. Review everything, then submit. You will receive a confirmation email.
2.2 Completing the examination details

Choose your level first - the centre list is filtered by it.

  1. Select the Examination Year in which you sat the examination.
  2. Select the Exam Series: June Series or November Series.
  3. Select your Level. The Centre list is loaded based on the level you pick.
  4. Select your examination Centre from the list.
  5. Enter your candidate number. The centre prefix is filled in automatically.
2.3 Tracking your application

My Applications shows the status of everything you have submitted.

  1. Open My Applications from the sidebar.
  2. Use the status buttons to filter by Submitted, In-Progress or Complete.
  3. Submitted means ECESWA has received it but processing has not started.
  4. In-Progress means it is moving through the approval chain.
  5. Complete means processing has finished and you will be contacted.
2.4 Withdrawing an application

Use the Withdraw button on My Applications before processing completes.

  1. Open My Applications from the sidebar.
  2. Find the application and click Withdraw.
  3. Confirm in the dialog that appears.
  4. A withdrawn application cannot be reinstated - you would need to apply again.
  5. Fees already paid are handled through the separate Refund service.
2.5 Paying for a service

Pay into an ECESWA account and attach the proof of payment.

  1. The application form lists the current ECESWA bank and MoMo accounts.
  2. Pay the stated fee and keep the receipt or transaction reference.
  3. Attach a clear copy of the proof of payment to your application.
  4. Applications without valid proof of payment are held until payment is confirmed.
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